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  • How do I access my Hyperfund back office?
  • How do I join the official HyperCommunity telegram group?

    Ans: For any member who wishes to join this group, get them to contact Owen or Luther with a screenshot of their HyperFund account, and let them know who your upline is. If you are contacting them on behalf on your downline, provide their Telegram username too.

    https://telegram.org/faq#q-what-are-usernames-how-do-i-get-one

  • How do I join the official HyperCommunity Announcements telegram group?

    Ans: You can use this link to join.  https://t.me/joinchat/SqsT5J0EaAR88kdT

  • I have an issue with my rewards!

    Ans:  Please refer to all details about accelerated rewards in this document

    If you have questions not addressed in the document, please check with your sponsor, or reach out to the community managers in the official HyperCommunity telegram group.

  • There's an error with my transaction password!

    Guide to Reset Transaction Password:

    NOTE: YOU DO NOT NEED YOUR OLD TRANSACTION PASSWORD TO RESET FOR A NEW PASSWORD

    1. Go to your Account page (bottom right corner)
    2. Click on the Security Centre
    3. Click on ‘Set Security Questions’
    4. Set up three security questions and fill in their answers
    5. Go back to your Account page
    6. Click on the hexagon icon (top right corner)
    7. Click on ‘Update Transaction Password’
    8. Click on the question mark icon on the ‘Old Password’ column (right side)
    9. Click on ‘Verify Security Question’
    10. Fill in the answers to your 3 security questions
    11. Click on ‘Submit’, then input a new transaction password

    NOTE: THE SECURITY ANSWERS ARE CASE-SENSITIVE. TAKE NOTE OF ANY SPACES BEHIND YOUR ANSWERS TOO.

    TRANSACTION PASSWORD MUST BE 6 NUMERICAL DIGITS ONLY.

  • I am not receiving any verification code emails!

    Ans: Due to recent technical changes, please check your spam folder or junk emails for the codes.

    If that fails, request for change in email by referring to this guide:

    https://docs.google.com/document/d/1EUsnYtYYbSYaQWCqYBPkeIpBKzHo20V48NX55RfLzdI/edit?usp=sharing

    Please give the IT team at least 5 business days to process your request.

  • It says 'System Error' (or some other error) when I try to withdraw/exchange? What's happening?!

    Ans: If you are using the iOS app or Google Chrome browser, use a different browser/web version and see if the same error persists. Firefox is the most recommended option.

    At the same time, please ensure that your transaction password has been changed to be a 6-digit code (NUMBERS ONLY).

    If that does not work, PM the CMs for assistance with a video recording of the error.

  • I can't purchase any package with Offset! It doesn't let me continue when I select the 'Custom Payment' option!

    Ans: Please click on the ‘Maximum Payable’ column, then input the amount you wish to use from your Offset account.

    Alternatively, please make sure that you have sufficient balance in both the Offset and Deposit account, as the balance may erroneously round up sometimes (for example, 499.8 HU showing as 500 HU on the purchase page).

  • How do I use the balance in my Certified account?

    Ans: The balance in your Certified Account qualifies you to purchase future tokens at a price typically below market value.

    These tokens are available from our exclusive private token pre-sales that are only available to HyperCommunity members, which we will announce ahead of time to the community whenever a new one starts.

  • How do I register for HyperPay?

    A How To Guide can be found here

  • How do I apply for the HyperPay Card?

    Please refer to this simple guide.

  • How do I deposit into my HyperCard?

    A How To Guide can be found here

  • How do I send USDT to the HyperPay App?

    Please refer to this simple guide.

  • How do I activate my HyperPay Card?

    A How To Guide can be found here

  • How to purchase USDT or BTC on South Africa exchanges?

    To buy on a local South African Exchange, see here

    To buy on an international Exchange, see here

  • How do I exchange one Cryptocurrency for another?

    To Exchange BTC for USDT, see here

    To Exchange MOF for other CryptoCurrencies, see here

  • What is the best type of CryptoCurrency Wallet to use?

    Please refer to this simple guide.

  • When is the next Hyperfund training session happening on Zoom?

    All upcoming events can be seen in the calendar of the Events Page.  You can select  the item in which you are interested, and will be able to launch the Zoom call directly from there.  Enjoy!

  • Why are my rewards delayed today?

    Rewards are disbursed over a 12-hour period (starting from 11am GMT+8/ UTC+8). Simply wait if you did not receive the full amount of rewards yet.

    Yes, rewards are usually given at the same time every day. However, please be reminded of the 12-hour disbursement period and just wait. Any major delays exceeding the scheduled timings would be announced within the HyperFund platform.

  • Why is my Pending Rewards balance inaccurate?

    Simply put, it is not possible for your pending rewards balance to be inaccurate. It is simply the summation of the remaining balance of all your memberships and rebuys.

    If you wish to verify it, simply click on the ‘Purchased Package List’ located on the top-right corner of your homepage to check.

    No, it is not possible for your 50 HU rebuy to give you less than 150 HU in pending rewards. What happened is that your rewards were still being disbursed when you did your rebuy, which is why your total pending rewards balance did not go up by exactly 150 HU.

    Example:

    You have 1000 HU in total pending rewards.

    You bought a 50 HU rebuy that gave you 150 HU in pending rewards.

    You received your daily rewards for the day, amounting to 75 HU.

    Your total pending rewards balance is now at 1000 + 150 – 75 = 1075.

  • Why are my passive rewards inaccurate?

    Your passive rewards are given at 0.5% of the principal amount of all active packages.

    For example, if you have a 1000 HU package and a 50 HU rebuy, you will receive 0.5% of 1050 = 5.25 HU per day.

    Each membership or rebuy gives you 3x of the principal sum in total pending rewards. For example, a 300 HU membership will entitle you to 900 HU in total rewards eligible. Once the 900 HU has been fully disbursed, the membership will be “completed” and will no longer give out any more rewards.

    Even if you have been doing rebuys every single day, your daily passive rewards would still fluctuate if some of your memberships are completed.

    For example, if you did a 50 HU rebuy today, and your 300 HU membership was completed on the same day, your passive rewards for the day would actually decrease (a gain of 0.25 HU versus a drop of 1.5 HU).

    The status of your existing memberships can be easily verified by clicking on the ‘Purchased Package List’ located on the top-right corner of your homepage to check.

    No, the system is not wrong.

    No, it really does not matter that you did not do any withdrawals, that does not affect the rate that your memberships/rebuys release their rewards.

  • My passive rewards for today is 5 HU, why did my pending rewards balance drop by 10 HU?

    Every single form of rewards, be it passive, unilevel, VIP or global bonus are released from your pending rewards balance.

    No, HyperDrive rewards are not considered “commission”, you simply receive a percentage of your downlines’ daily passive rewards.

  • Does that mean that I do not earn anything from having downlines/building my team/other related phrases about how hard I'm working???

    Yes and no. Downlines accelerate the rate whereby you receive your pending rewards, making it easier for you to to purchase a new membership using the Rebuy function, or to redeem your rewards, convert to digital currency, and withdraw.

  • My membership was purchased just x days ago, I was told that they would release rewards for 600 days??

    Please understand that unilevel rewards (i.e. rewards you get from having downlines) are released from your existing packages.

    For example, if you have a 1000 HU package, you will have a total pending rewards of 3000 HU. If you get 1 HU from your downline, the 1 HU is released from your total pending rewards of 3000 HU.

    It does not take 600 days for your memberships to expire if you have HyperDrive rewards.

  • How does unilevel bonus work?

    Users will receive a percentage of the passive rewards that their downlines receive.

    For example, if your level 1 downline receives 10 HU, you will receive 20% of that = 2 HU. You will get a different percentage from each level, check hypergroup.io for a full list.

    However, note that 20% of your HyperDrive rewards go to the Certified account: 20% of 2 = 0.4 HU. Also, the unilevel bonus is released from your pending rewards.

  • Why am I not receiving rewards from my level 2/3/4/5 downlines?

    Note that you need to have x number of direct downlines (level 1) to unlock x level of rewards.

    For example, you will need to have 2 direct downlines to receive a unilevel bonus from your level 2 downlines (your downline’s downline).

    3 direct downlines for level 3 downlines.

    20 direct downlines for all 20 levels of downline rewards (MAX).

    DIRECT DOWNLINES MUST BE FUNDED (HAVE A MEMBERSHIP) TO BE COUNTED.

    REBUYS ARE CONSIDERED PURCHASE OF A NEW MEMBERSHIP, AND CAN ONLY BE USED ONCE AN ACCOUNT IS ACTIVATED BY PURCHASE OF INITIAL MEMBERSHIP VIA USDT DEPOSIT. REBUYS INITIATE AN ADDITIONAL MEMBERSHIP AND ARE PAID SEPARATELY AND SIMULTANEOUSLY WITH ANY PREVIOUSLY PURCHASED MEMBERSHIPS. A REBUY DOES NOT IN ANY WAY CHANGE OR ADD TO THE PREVIOUSLY PURCHASED MEMBERSHIPS.

  • My homepage says that I received 100 HU in both passive and HyperDrive rewards, why do I only get 95 HU in my Rewards account?

    Please be reminded that 20% of HyperDrive rewards (Unilevel/VIP bonus) goes to the Certified account.

    That is to say, if you get 10 HU in HyperDrive rewards, 2 HU goes to the Certified account.

    Because of that, you will need to manually exclude 20% of Hyperdrive rewards from what is shown on the homescreen.

  • Can I withdraw my rewards to Binance?

    No.

    MOF is only supported by a number of exchanges, such as OKEx, Hoo, or Bittrex Global. Sending your MOF to Binance is a great way of losing it.

    ALSO, IF YOU ARE TRANSFERRING MOF TO HOO, DO NOT SELECT HSC, USE THE ERC20 ADDRESS INSTEAD OR IT WILL BE LOST FOREVER.

  • How do I convert my rewards into fiat/GBP/USD/JPY?

    As each region has their own unique rules and regulations with regards to cryptocurrencies, we are generally unable to advise on such matters. Please consult your sponsor or community members instead.

    Alternatively, you can also attend the weekly training sessions on the weekends.

  • How do I register a HyperFund profile?

    A How To Guide can be found here

  • How do I fund my Hyperfund Profile?

    A How To Guide can be found here

  • How do I Purchase a Hyperdrive Membership?

    A How To Guide can be found here

  • How do I withdraw from Hyperfund?

    A How To Guide can be found here

  • How do I do a Rebuy?

    A How To Guide can be found here

  • Why should I use Cryptocurrency Exchanges?

    A How To Guide can be found here

  • How do I Purchase USDT and BTC on International Exchanges?

    A How To Guide can be found here

  • How can I track my deposits and withdrawals of any cryptocurrency on any blockchain?

    A How To Guide can be found here

  • What is a Cryptocurrency?

    Please refer to this simple guide here

  • What is DeFi?

    Please refer to this simple guide here

  • What is Blockchain?

    Please refer to this simple guide here

  • What is Bitcoin (BTC)?

    Please refer to this simple guide here

  • What is Bitcoin Mining?

    Please refer to this simple guide here

  • What is Etherium?

    Please refer to this simple guide here

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